FAQ
The scanner didn't recognize my card
Make sure the card is flat and well-lit with no glare. For holos and reverse holos, try angling the card slightly to reduce reflections. The scanner works best on cards in English — other languages may have lower accuracy. If a card is consistently missed, let us know via the contact form above.
My collection disappeared after reinstalling
Your collection is backed up via iCloud. Make sure you're signed into the same Apple ID and that iCloud is enabled in Settings → [Your Name] → iCloud → POKO. On first launch after reinstalling, POKO will offer to restore from your iCloud backup.
Price data looks wrong or outdated
Prices sync from TCGPlayer and eBay and refresh periodically. Pull down to refresh on the card detail screen. If a price looks consistently wrong for a specific card, let us know — include the card name, set, and variant.
Cards pulled from packs aren't counting toward my collection
This was a bug fixed in the latest update. Make sure you're on the most recent version of POKO. After updating, newly pulled cards will count correctly. If you're already on the latest version and still seeing the issue, contact us.
In-app purchase didn't go through
Tap Settings → Restore Purchases inside the app. Make sure you're on the same Apple ID used at purchase. If credits or features still aren't unlocked, contact us with your transaction date and Apple Order ID.
The app crashed — what should I do?
Force-quit, restart, and try again. If the crash repeats, contact us with your device model, iOS version, and exactly what you were doing when it crashed.
Quick Tips
- Open your free daily pack every day to build your collection for free
- Use Live Scan to add cards instantly — tap the card in the result to add to collection
- Check the Collection ring on the home screen to see your set completion at a glance
- Wishlist a card to track its price — you'll see when the market dips
- The deck legality checker flags any illegal cards before you go to a tournament
App Info
- Developer: Pathom Sriaroonthip
- Bundle ID: TonyGD.PTCG
- Platform: iOS 16.0 and later
- Powered by the Pokémon TCG API
- Not affiliated with Nintendo or The Pokémon Company
- Response time: within 48 hours